Help & Support

/Help & Support
Help & Support 2019-01-17T11:26:06+00:00

If your question is not listed below, please email Steve (Colin’s Son) at with your query.

Click on the Question to see the Answer:

To receive Feedback on your artwork you must have an active membership. To find out about our membership plans, starting from £3.99 for 1 month, click here. If you are a member then please email your picture and reference photo (if not one of Colin’s projects) to Please mention areas that you found difficult or challenging so that we can help with these. Colin will give you advice and tips which we will publish on our blog for others to learn from too.
There isn’t a defined structure as such. 90% of the lessons on the site are pastel pencils. They are split into beginners, intermediate and advanced, with some extra projects in a “masterclass” section which are classified as more difficult. There is also a section called “Demonstrations” where Colin demonstrates how to draw pictures from the masters such as John Constable and Vittorio Reggianini. These were designed to be watched and not followed even though you could if you’re at that level.

There’s a lot of room for progression as you work your way up the categories. Many people go through the beginners then start intermediate but there’s no rules so if you like the look of an intermediate project you can go ahead and start one. Aside from the pastel pencil we have a few pen and ink projects, 5 Aquarelle Graphite projects, 19 watercolour projects and a handful of coloured pencil subjects.

To see our membership plans, starting from £3.99 per month, click here. You can pay via PayPal or credit/debit card. After payment you will be redirected to a registration form to create an account.
If you have paid for membership but not been redirected to our registration screen then a link will be included on your email receipt. If you have any questions at all, please email
If you are re-joining when you previously had membership then at the registration form click the “existing members login here” link. Here you can enter your previous login details and your membership will re-activate. The link will look like this below:

re-joining membership after being away login option

If you’ve clicked off the registration form don’t worry, we will email you with a link to the registration form again. If you have any questions at all or this isn’t working, please email

When you log into your membership you will see a new menu button appear in the main menu.
If it’s ALL IN membership you signed up for then the button will say “ALL IN”. If it’s just a landscape membership you took out it will say “LANDSCAPES”. This button takes you to all aspects of your membership.
Note: From 27th February 2018, new members will not be on a recurring payment plan. If you pay for 1 month then your membership will expire after 1 month. You can return here at any time to make further payments.

If you signed up before 27th February 2018 your membership will be a recurring plan. You are responsible for cancelling your payment plan and understand that your membership will be cancelled upon cancelling your plan.

If you have paid via PayPal, your plan can be managed by logging into your PayPal Account.

If you did not use PayPal you can go to the button in the menu that relates to your membership e.g. ALL IN, ANIMALS, LANDSCAPES, PORTRAIT/STILL LIFE and then click Cancel Membership. From there follow the instructions on screen to cancel. If you have any questions at all, please email

If you have lost your password and need to reset it, click here. If you have any questions at all, please contact
If the videos keep pausing or buffering, you can reduce the quality of the video by clicking the “Gear” icon in the bottom right of the video. Try reducing to 720p or lower and seeing if this helps. If you are using a mobile device then we recommend watching the videos on the Google Chrome Internet Browser. It’s a free download and speedy Internet Browser. If you have any questions at all, please contact
As well as our membership plans, we also sell individual courses. If you have purchased one of our courses and can’t login, you may be using the wrong login box. In the login page here, click the box on the right to be taken to our courses login screen. If you have any questions at all, please contact
Yes. There is no copyright on Colin’s pictures so you are able to sell your work. We only request that if someone asks how the work came about that you mention Colin and his website so that others can discover his lessons. If you have any questions please contact
If you wish to stop receiving notifications then you can do so from within your browser. On Google Chrome, click the “padlock” by the website address and choose notifications. Other browsers will have a similar option. If you have any questions at all, please contact

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To stop receiving our emails, click the “unsubscribe” link at the bottom of the email. If you have any questions at all, please contact
There is no copyright on Colin’s pictures so you are free to sell your work. We only ask that if someone enquires as to how the work came about, you could mention Colin’s name and his website so that others can discover the medium and his lessons. If you have any questions at all, please contact
I’m afraid the effects and techniques with colouring pencils would be very different to pastel pencils and they would not blend quite the same way. This is because the two textures of leads respond in different ways, the pastel is a chalky, translucent medium that can be blended with just the pencils. With colouring pencils, often it is much harder to blend in comparison. That is not to say you couldn’t give it a try with our free courses. You could try adapting the techniques to see if it would work for you. Our free courses can be found here.